Our Policies

Frequently asked questions

A. General Information

1. What is Emirates Farm known for?

Emirates Farm is renowned for its premium dairy products, fresh produce, and sustainable farming practices. We take pride in offering award-winning cheeses, handpicked fruits, vegetables, mushrooms, and flowers.

2. Are your products grown locally?

Yes, all our products are grown locally in the UAE using eco-friendly farming techniques, ensuring freshness and sustainability in every item.

3. Where is Emirates Farm located?

Emirates Farm is located in Abu Dhabi, UAE, with farms spread across the region to ensure the freshest produce.

4. Are Emirates Farm products organic?

While not all our products are certified organic, we follow strict quality control processes and avoid harmful pesticides to ensure the healthiest and freshest produce.

5. Do you have certifications for your products?

Yes, all our products meet international quality and safety standards and are certified halal.

6. How can I stay updated on Emirates Farm news and products?

Subscribe to our newsletter or follow us on social media to stay informed about new products, events, and promotions.

B. Product-Specific Questions

1: What types of cheese do you offer?

We offer Parmesan, Manchego-style, Toma Spicy Cheese, Sweet Cheese, Ricotta, and Fresh Cheese Curd, each crafted for unique flavors.

2: Are your mushrooms organic?

While not certified organic, our mushrooms are grown without harmful pesticides and with eco-conscious methods.

3: What’s special about your fresh produce?

Our fruits and vegetables are handpicked, pesticide-free, and grown sustainably to ensure top quality.

4: How long does your cheese stay fresh?

Our cheese stays fresh for up to 30 days if stored properly at 0-5°C in airtight packaging.

5: What flowers do you grow?

We grow Gerbera flowers, spray roses, and regular roses, all cultivated for their vibrant colors and long-lasting blooms.

C. Partnerships and Bulk Orders

1: How can I become a partner with Emirates Farm?

Visit our “Partner with Us” page or contact our sales team to explore collaboration opportunities.

2: Are your mushrooms organic?

Yes, we provide discounts for bulk orders. Contact us for a customized quotation.

3: What industries do you work with?

We partner with restaurants, hotels, retailers, and event planners who value premium and sustainable products.

4: Can I get customized products for my business?

Yes, we offer tailored solutions for partners based on their unique requirements.

5: Do you provide branding opportunities for partners?

Yes, we collaborate with partners on co-branded products and campaigns. Contact us to learn more.

D. Sustainability and Practices

1: What are Emirates Farm’s sustainability practices?

We use water-efficient irrigation, minimize waste, and grow our products using eco-friendly farming methods.

2: Are your products pesticide-free?

Yes, we avoid harmful pesticides and use natural farming practices to grow our crops.

3: How does Emirates Farm reduce its carbon footprint?

We employ energy-efficient processes, reduce plastic use, and prioritize local sourcing to lower transportation emissions.

4: Do you recycle or use sustainable packaging?

Yes, our packaging is recyclable and designed to minimize environmental impact.

5: How does Emirates Farm contribute to the local community?

We support local farmers, employ sustainable practices, and participate in community initiatives to promote eco-conscious living.

E. Delivery and Customer Support

1: Do you offer delivery services?

Yes, we provide delivery services for retail and bulk orders. Delivery times may vary based on location.

2: How long does delivery take?

Most orders are delivered within 1-3 business days. Expedited delivery options may be available.

3: Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email or SMS.

4: What should I do if my order is incorrect or damaged?

Please contact our customer service team within 24 hours of delivery, and we’ll arrange a replacement or refund.

5: Do you deliver internationally?

Currently, we only deliver within the UAE. For bulk export inquiries, please contact our sales team.

6: How can I contact customer support?

You can reach us via email at support@emiratesfarm.com or call us at +971 XXX XXXX during business hours.

7: What payment methods do you accept?

We accept major credit cards, debit cards, and bank transfers for both online and bulk orders.